To be completely candid, I must admit that I hadn’t given much thought to breakdown cover until recently. Like many motorists, I only considered it when renewing my car insurance and came across a prompt asking if I wanted to add it to my policy. Given that I drive a significant number of miles each year, I decided it would be a sensible investment, and so I ticked the box without much deliberation. This became a routine action every year, until the day I actually found myself in need of the service.
It was during a picturesque journey to the coast when, quite unexpectedly, a glaring warning light appeared on my dashboard, signalling an engine malfunction. The car also began emitting an unusual whooshing sound, which only served to heighten my concern. I quickly found a safe spot to pull over and park, considering how best to manage the situation. With over 100 miles between me and home, the prospect of sorting everything out was rather daunting.
That’s when I recalled my breakdown cover, and a wave of relief washed over me. I checked my car insurance policy and discovered that my cover was provided by the RAC. As I had never needed to use a breakdown service before, I wasn’t exactly sure what to expect. I looked up the RAC’s phone number and was directed to their website by an automated message. The process was surprisingly straightforward; I filled in a few details about myself and my vehicle and marked my location on an interactive map. The website provided an estimated waiting time of roughly two hours, which seemed reasonable given that I was safely parked in a seafront car park, rather than stranded on a busy motorway.
Approximately half an hour later, I received a call from a friendly RAC operative named Chris. He informed me that he was on the other side of town and would reach my location in around 20 minutes. True to his word, Chris arrived promptly and proceeded to diagnose the issue with my vehicle. He connected his tablet to my car to determine the error and surmised that it was likely due to a cracked hose in the air intake for the engine’s turbo. After some investigation and a brief test drive, he confirmed that it was safe to continue driving home, where I could then schedule a repair at my local garage.
The entire experience with the RAC and Chris was unexpectedly pleasant, and it has truly altered my perspective on the importance of having breakdown cover. Although Chris was unable to fix the issue on the spot, his reassurance and guidance allowed me to drive home safely, without the need for a tow or the expense of arranging repairs at an unfamiliar garage. In the future, I’ll never underestimate the value of reliable breakdown cover, as it can provide a sense of security and peace of mind when you need it the most.
The RAC can be contacted on 0330 159 1111 or via https://www.rac.co.uk/.